I would be reluctant to use IM in the library. I don't think that it would be as helpful as other types of technology would be. Also, from my experience as an IM user i know that things don't always get communicated very clearly. I also feel that sometimes I get frustrated when i don't get to actually talk to a real person when I need assistance, and sometimes I feel that way when I am using IM.
One of the positive aspects of using Instant messenger is that it is what it says Instant. So if you do prefer to go the technology route for assistance, you are able to get your answers much quicker as opposed to maybe using email.
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